LAST UPDATED February  1ST 2021

TERMS AND CONDITIONS

To help us provide the best possible service to you and as a courtesy to our specialists, we have developed and apply the following terms and conditions. By booking a massage, training or purchasing a gift voucher with Sweat & Pain you are agreeing to these terms and conditions.

 

 

1. General

  • All Sweat & Pain service providers are trained & certified professionals.

  • Sweat & Pain provides only professional, health and wellbeing-focused massage & training. Adult services are not provided.

  • Please address your massage therapist and trainer the way you would a physiotherapist, chiropractor or medical doctor.

  • Feel free to ask your service provider any questions before, during, or after the session. All our staff are highly trained professional and will be happy to make you feel informed and comfortable

  • Sweat & Pain reserves the right to change prices and services without notice.


2. Bookings, payments and deposits

  • To secure your appointment, all bookings must be prepaid in full at time of booking.

 

3. Cancellations & changes to your appointment

  • We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

  • If you cancel your appointment prior to the 24-hour notice period, the full value of your booked service will be refunded or credited to your account with us to be used later.

  • Appointments cancelled within the 24-hour of your appointment will incur a 50% (of your booked service) cancellation fee. 

  • Any no shows or cancellations with less than 4 hours’ notice are not eligible for a refund and will incur a 100% cancellation fee.

  • Any cancellations or changes to you booking must be communicated by telephone or email.

 

4. If your therapist or trainer is delayed

  •  Service provider will generally arrive 10 minutes prior to your scheduled appointment time. This is in order to set up their equipment to ensure your massage commences on time.

  • We attempt to allow for enough time for your therapist or a traner to travel to you from their previous booking. However, circumstances out of our control might occur which may result in your therapist arriving late.

  • In the event that your therapist or trainer is held up you will be advised by telephone, and we will endeavour to ensure the length of your massage will not change. If the length of your massage is affected in any way, we will offer a complimentary gift voucher to the equivalent value of the effected booking.

 

5. If you are running late

  • Please let us know by telephone as soon as possible if you are running late or are not ready to commence your massage or training at the arranged time. We will try to accommodate you as best as possible.

  • Please note that due to scheduling constraints, service provider may still have to conclude your massage or training at the scheduled finish time.

  • In the event that your therapist or trainer arrives at the designated property and there is no-one home, they will stay until 10 minutes past the scheduled start time of your massage. If you have not arrived within this time frame, and not notified us, then it is considered a no-show and you will incur a 100% cancelation fee (see 3.4).

 

6. Gift Vouchers

  • Certificates are valid for 6 months and are non-refundable, however we do allow them to be transferred if you are unable to use them for whatever reason.

 

7. Massages Personal Conduct

  • Prior to your massage, please remove contact lenses and all jewellery. Pull long hair back with a clip or band. 

  • Underwear must be worn at all times, throughout the duration of the massage.

  • Your therapist has the right to cancel the massage and leave the premises immediately if there is any harassment either physical, sexual or verbal. This could result in a police report being filed if the charges are deemed to be of a serious nature.

  • Your therapist will use towel draping to respect your privacy during your massage. The therapist will only uncover that the part of your body that they are working on at that time.

  • If for any reason you are uncomfortable or need specific attention at any point during your massage, please notify your therapist immediately.

  • If you prefer more or less pressure during your massage, or if you need a glass of water, a tissue or would like to change the style of massage during your treatment, it’s important that you inform your therapist immediately and they will do their best to accommodate your request.

 

8. Health Conditions

  • Please advise us of any special health conditions or medications when scheduling your appointment as it may impact your selected treatment.

  • If you experience any of the following, we strongly advice you consult your doctor before your treatment to obtain their approval:

    • high/low blood pressure

    • heart conditions, allergies

    • physical ailments

    • surgery

    • pregnancy

    • or any other medical conditions

  • For remedial and therapeutic treatments and training, you will be given a form to complete regarding your health record at the time of your booking. This will allow your therapist to correctly prepare for your massage and provide the best possible treatment for you.

 

  1. Pregnancy

  •  Massage is not recommended for the first trimester of pregnancy but is considered safe during the second and third trimesters when carried out by a trained therapist. If you are pregnant, it is essential that you consult your doctor before your massage treatment.

  • To ensure you receive a safe and effective treatment, please provide all necessary and current health information about your pregnancy to your therapist.

  • Some types of therapeutic massage may not be appropriate throughout your pregnancy. Your therapist is a fully trained professional and reserves the right to deny any treatment requests they deem as unsuitable.

  • It is essential that you inform us if you have any of the following symptoms or conditions:

    • Nausea

    • Low Blood Pressure

    • High Blood Pressure

    • Haemorrhoids

    • Deep Vein Thrombosis (DVT)

    • Eclampsia

    • Abdominal Cramping

    • Diabetes

HEALTH FUNDS OFFERING REBATES FOR FITNESS SERVICES:

© 2020 by Sweat & Pain Pty. Ltd. ABN 28 603 342 598